The Courier, 14 November 2000

The St Andrews company Morton of Pitmilly [near Kingsbarns] has won the Customer Care - Self-Catering Award of the Year category in the Scottish Tourist Board’s visitor services division at the 2000 Scottish Thistle Awards for Tourism.

The St Andrews operator received the accolade at the annual presentation of prizes at the Edinburgh International Conference Centre.

Two other Fife cornpanies who were shortlisted or the finals of the event in two other categories just missed out on silverware. The Dunnikier House Hotel, Kirkcaldy, was named in the top three in the small company training category, while Nick White ,of The Inn at Lathones, near St Andrews, was in the final list for the Manager of the Year competition.

The award was collected for the winners by John Parker, who explained that over the years the company had been listening to feedback from their guests and constantly improving the product. Occupancy rates are now approaching 90%.

The customer care award exists to recognise that excellence in service, hospitality and customer care are core business objectives for all members of the STB’s Quality Assurance schemes.